The Small Print
Update August 2020
Please Note: Due to the Covid-19 restrictions and guidance, customers will be required to bring personal hand sanitiser, face covering and refreshments. You must bring and wear a face covering, in accordance with government guidelines for community centres*. If you are exempt, please bring appropriate evidence. Customers must take food & drink packaging and waste home.
Customers displaying any symptoms of Covid-19 must NOT attend workshops and must advise us at the earliest possible opportunity.
Names and contact details of all people attending each session will be held for 21 days, and supplied to the Test and Trace service should any workshop attendee report symptoms following a workshop.
* CLICK HERE: Face Coverings – Government Guidelines
Extenuating circumstances cancellation policy and the coronavirus (COVID-19)
If you have booked a workshop that has to be cancelled due to government directives, customers will be allocated a credit note to use on a future occasion. The credit note has no date limit, you will benefit from priority booking on re-scheduled workshops and be able to re-book the same workshop at the original price, even if the price of the rescheduled changes. You do not need to do anything, the credit amount will be noted on our system.
As a small business we really appreciate your continued support and hope you are able to enjoy some creative time during this extraordinary situation. We have a new range of craft kits available in our Etsy shop, along with Lampshade Making Kits and other craft supplies – perfect for crafting at home!
Find out more at https://www.etsy.com/shop/lechladecraftbarn
Standard Cancellation Policy – updated
Workshop places are not deemed confirmed until full payment is received, which must be within 7 days of confirmation of reservation, or within 24 hours if the workshop is within 7 days of booking.
Lechlade Craft Barn cannot be held responsible for any circumstances out of our control such as weather related, traffic or other external party issues.
If you cancel giving at least 15* days notice we will transfer your booking to another workshop, issue a credit note or transfer the booking to another person.
If you cancel within 15* days of the workshop the booking will be cancelled without refund or can be transferred to another person.
Booking/Cancellation deadlines are stated clearly on the Workshop information on the website.
If on the rare occasion a workshop is cancelled, we will contact you as quickly as possible and offer a transfer to another workshop, a credit note or a refund. Please make sure we have your full contact details on booking.
Deposits paid for private parties or group bookings are non-refundable.
*Due to the Covid-19 situation, workshops are taking place at Lechlade Memorial Hall Complex. Therefore the cancellation period has been extended to mirror our commitment to the venue.